Technical Support Officers Job Vacancies in Sri Lanka Live

Job Details

Company Details

Description

One of our prestigious clients is looking for experienced "Technical Support Officers" to join their team remotely.

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SALARY: EURO 200 - 350 (Avg. Rs. 65,000 - 120,000)

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ROLES & RESPONSIBILITIES:

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• Ensuring registration and classification of incidents and undertake immediate action to resolve and restore the failed service in a fast and effective way.
• Understand the need to escalate the issues to Senior Technical Support only as last resort.
• Processes Service Requests and update users on their status at agreed intervals.
• Ensuring constant follow up with customers, provide feedback and anticipate issues that might arise.
• Active participation in calls to on board new client.
• Run tests on new and existing applications for the purposes of fixing errors, isolating areas for improvement, and general debugging.
• Test the client's solutions and products in multiple browsers/ operating systems/ Learning Management Systems.
• Monitor, update and maintain existing applications.
• Develop, maintain and upgrade user manuals and guidelines on a regular basis.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of procedures, products and services.
• Ability to work on instructions from Team Leader and other associate colleagues.
• Perform other cognate duties as assigned by supervisor.

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ESSENTIAL KNOWLEDGE and SKILLS:

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• Advanced troubleshooting and multi-tasking skills.
• Good analytical/ functional skills.
• Knowledge in one or more Programming Languages: Mysql, Javascript, HTML, PHP.
• Knowledge of SCORM standards would be an advantage.
• Must be flexible, self-motivated and an excellent team-player.
• Ability to work in a tight deadline environment, possess strong organisational skills in respecting project planning and avoiding delays.
• Ability and willingness to learn new technical skills and new technologies.

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EXPERIENCE & EDUCATION/ CERTIFICATIONS:

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• Diploma or Degree Holder in IT related field.
• Proven working experience in Technical Support, Application Analyst, or Service Desk.
• Good skills with MS Office tools.
• English language spoken/ written is mandatory.

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HOW TO APPLY:

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If you are interested, please forward your CV to, jobs@latestjobs.lk (Please use the same vacancy name for your subject title for better visibility of your email.)